Shipping and Return Policy
What is a Pre-Order?
If the item you would like to purchase is marked “Pre-Order” it means that the item is NOT in-stock at our warehouse. We are waiting for the item to arrive from the manufacturer.
Why should I pre-order now?
Our systems automatically fill orders on a FIRST-ORDER, FIRST-SHIPPED basis.
If you ordered the item when it was first posted on our website, you are FAR more likely to receive it than if you order this item today.
If you wait until a later date to order the item, you might never actually get it because the item may NEVER come back in-stock.
When will my pre-order ship?
Each pre-order item has an estimated ship month.
When the item says “Ships in” this means that we should receive the item sometime in that month.
Please keep in mind that all of our shipments are allocated directly from the manufacturer. This means that the manufacturer determines when the shipment is shipped to us.
Once the item is received at our warehouse, we then start to fulfill our pre-orders.
Orders are processed on a FIRST-ORDER, FIRST-SHIPPED basis.
All pre-orders are subject to availability from the manufacturer and can be cancelled by the manufacturer at anytime.
Can I cancel or return my pre-order?
All pre-order item(s) are non-refundable once the orders is placed through our website.
However, if the manufacturer is not able to fulfill the order that we placed, you will receive a full refund of your purchase price.
All orders are shipped on a first to order first to ship basis. Our automated shipping system automatically releases orders in the order they were placed to be shipped. Most orders ship within 1-3 business days within the lower 48 states and for all other locations. Please add this order processing time to the length of transit for an estimated day of arrival. We try to keep all items in stock, but occasionally, we do run out of stock in certain items. If this is the case, we will immediately ship any items that are in stock, and ship all back ordered items as soon as they arrive at our warehouse. Items of the collectible nature are frequently shipped by the manufacturer in waves when first released. We encourage you to pre-order as early as possible to insure your earliest shipping date.
CURRENT or SHIPPING NOW on the website relates to the fact that the manufacturer is currently shipping the product.
Due to the Collectors’ Limited Edition and “Hot” periods for collectibles, it is possible for an item to become backordered with out notice. We will ship these orders as soon as they become available to us from the manufacturer.
We understand that things happen in life and there are times when you may need to change your order. Cancellations are accepted as long as the item has not already been shipped. A 10% cancellation fee will apply to all orders that have already been charged to your credit card as at this time the product has been committed to you and unavailable for sale to others.
Manufacturer Sellout / Cancellations
On very rare occasions a manufacturer will sell out of a product with out giving us any prior notice, on these occasions we regret that order may not be able to be filled. Product cancelled for production by the manufacturer will result in cancellation of all pre-orders. Any item that requires a MAJOR redesign or adjustment by the manufacturer will result in all pre-orders cancelled and notification in our e-mail update on how to re-order the changed item.
For all returns please call or email us prior to shipping your product back so we can help expedite the process upon our receiving your package. Returns may not be accepted if we are not expecting an item. When returning an item, please include a copy of your original invoice and a note explaining your return. All returns should be sent insured with a signature required as we can not be responsible for the item until it is received by us. ANY FACTORY SEALED CASE CAN NOT BE RETURNED ONCE IT HAS BEEN OPENED.